About Us
Leana Knight is the founder and Director of Goodknight Property Management Ltd, a family-run business specialising in high-end, specialist HMO management in the Bournemouth market. With a background encompassing sales, marketing, recruitment, and management within the property industry, Leana identified a niche for premium HMO management services and embarked on a journey of self-investment. Through extensive training and mentorship from leading professionals in lettings and HMO management, she has emerged as an expert in the field.
Recognising the intricate complexities of successful HMO projects during her training, Leana observed challenges in the local student HMO market, a growing demand for high-end professional rooms, and landlords grappling with technical and compliance legalities. In response, she founded Goodknight Property Management Ltd in 2019 to address these issues.
The company’s commitment to excellence is rooted in years of training and industry experience, ensuring landlords experience peace of mind knowing their assets are managed efficiently for optimal returns, and tenants enjoy desirable living spaces.
Goodknight Property Management Ltd has achieved its success by assembling a highly qualified team of professionals with diverse expertise. This team, cultivated over the years, includes experts in property management, compliance, and customer service. Together, they contribute to the delivery of high-quality services to tenants, landlords, and investors.
The company’s ethos revolves around partnering with forward-thinking landlords, high-quality properties, and professional, respectful tenants, emphasising a philosophy of Quality over Quantity. Their deliberate, organic growth approach ensures alignment of values with those they collaborate with, as they aim to alleviate the stresses associated with being a landlord.
Affiliations and accreditations
Since it’s inception we have been members of The HMO Network, which is approved by the Federation of Independent Agents, this is a national network of independent letting agents and property managers who specialise in the management of Houses in Multiple Occupancy.
Client Money Protect
Client Money Protect is the UK’s largest independent government authorised client money protection scheme, protecting the money residential property agents hold, on behalf of their clients.
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Client money protection is a form of insurance that protects landlords’ and tenants’ money held by an agent they use and and provides compensation if the client money is misappropriated leading to the insolvency of the agent. How does it protect you?
It is a legal requirement for letting and property agents who hold client money to be a member of a client money protection scheme and ring-fence money they hold on their customers’ behalf. If your money is lost, stolen/misappropriated leading to the agent becoming insolvent or going into administration, you can contact the agent’s client money protection scheme to make a claim for compensation.
National Residential Landlords Association
The National Residential Landlords Association (NRLA) is the UK’s largest membership organisation for private residential landlords in England and Wales, supporting and representing over 100,000 members.
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From landlords renting out a single property to those with larger portfolios, we provide our members with the expertise, support, and resources needed for a rental sector that works for everyone. We represent our members and actively recognise the contribution landlords make to the rental sector and the wider society, in the provision of safe, legal, and secure homes.
Reposit
Reposit is a popular alternative to cash deposits that gives landlords more protection with less hassle and allowing tenants to pay a small fee instead of a tenancy deposit.
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Reposit – More Protection. Less Hassle.
What is Reposit?
Reposit is the UK’s market-leading deposit replacement product and offers an alternative to the traditional tenancy deposit that gives you more protection with less hassle. Join an army of happier landlords getting 8 weeks’ worth of cover on their rental properties.
What are the benefits of using Reposit as a landlord?
A traditional deposit is capped at a maximum of 5 weeks’ rent. With Reposit you get 8 weeks’ worth of cover, meaning 60% more protection – completely free of charge!
In addition, Reposit is FCA authorized and FSCS protected. Their product is underwritten by a leading insurer. That’s why they are trusted by the best in the business.
You also benefit from more interest in your properties and faster lets since tenants won’t need to pay for a hefty lump sum deposit to move in. Not to mention you will have happier tenants!
How much does it cost a tenant?
Tenants pay a one-off service fee of 1 weeks’ worth of rent instead of having to pay a 5-week cash deposit.
How does the end of tenancy process work with Reposit?
Raising charges at the end of tenancy is extremely straightforward and really no different to traditional deposit schemes. Tenants remain fully liable for all valid end-of-tenancy charges as normal and Reposits’ 8-weeks of protection covers rental arrears, damages, cleaning costs, removal of items, and re-letting fees.
In the event of a dispute, Reposit partners with an independent adjudicator which is much faster than the government dispute services offering an adjudicator verdict within 14 days.
Frequently asked questions:
If my tenants can’t afford an average deposit, will they be able to afford to pay rent?
The ability for a tenant to pass referencing and affordability checks is what determines the tenants’ capability to pay their rent. To use Reposit, tenants must pass referencing which includes an affordability check. Their annual earnings must be at least 30x the monthly rent. If this check is failed, a guarantor is required, or the tenant must pay 6 months’ rent upfront.
If my property is covered by Reposit, will my tenants be careless towards property upkeep?
Just like a normal deposit, tenants remain fully liable for all dilapidations and rent arrears at the end of tenancy. Reposit will continue to pursue the tenant for valid end-of-tenancy charges, even if you have already been repaid by Reposit. On average only 30% of Reposit tenancies end with any sort of charges, including cleaning. This is similar if not better in comparison to traditional deposit schemes.
How can I trust that Reposit will actually pay out?
In the majority of cases, Reposit successfully recovers money owed from tenants. In case the tenant does default, Reposit works in partnership with a global leading insurer who will step in to cover the charges. As an FCA-regulated company, Reposit follows strict guidelines as set out by the FCA which intends to bring agents, landlords, and tenants comfort that they are affiliated with a responsible firm that has continuous oversight from an
independent regulatory body. Reposit also benefits from FSCS protection. This scheme protects consumers for up to £85,000 in losses if a firm is unable to pay for their liabilities. In the context of Reposit, in the highly unlikely event, our insurer becomes unable to pay the landlord, then the FSCS will wind down and honor any existing cover.
Property Redress Scheme
All property agents and professionals carrying out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme and signpost this to their customer.Â
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By joining the Property Redress Scheme (PRS), businesses can comply quickly and easily with this requirement.
Credit Ladder
We’re always looking for ways in which we can help tenants, so we have partnered with CreditLadder to help tenants improve their credit score when they automatically report their rent payments each month.
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CreditLadder is the UK’s first and biggest rent reporting service and it has helped thousands of users improve their credit scores by reporting their on-time rental payments.
What is rent reporting?
Rent reporting allows tenants monthly rent payments to be reported to credit reference agencies.
Tenants rent payments can help improve their credit score.
CreditLadder reports rent payments to Experian, Equifax, TransUnion and Crediva. It is the only way to report rent to all four credit agencies in the UK.
Tenants keep paying rent as normal. CreditLadder securely reads the rent payment from their bank account and lets the credit agencies know.
How can an improved credit score help?
Your credit score helps lenders decide how reliable you are and a stronger credit rating can make you more appealing.
Benefits of an improved score include:
- More access to a wider range of loans, credit cards and mortgages.
- Access to more competitive interest rates.
Click here to find out more: www.creditladder.co.uk/partner/goodknight
Deposit Protection Service
We are partnered with the Deposit Protection Service, a traditional Government backed scheme to protect up to 5 weeks’ worth of tenancy deposit.
Testimonials
“From my initial viewing to moving into the property I had a really positive experience! Leana was so helpful and responsive during the quick process. Overall I would definitely use Goodknight again and recommend to anyone looking to rent!”
“First time officially renting a house in the UK and I can say that the agency has been extremely helpful and responsive to all my queries and requests.
The whole process was quite solid, and I have been satisfied.
Definitely a positive experience and I would recommend their services.”
“In my experience renting a property has always been a nightmare- terrible commutation, false promises etc…
However, Leana from Goodknight Property Management is an exception to the norm! My move in was smooth and well planned, everything was communicated well in advance, and Leana was always at hand for anything!”
“Leana helped me move into a new flat last year. She was kind and courteous during the application process and assisted me with various issues that occured once I’d moved in. The service was always friendly and respectful, which I very much appreciated as someone who suffers with anxiety. Dealing with the stress of moving to a new flat was a big step for me, and Leana set my mind at ease by ensuring that the application and move in went as smoothly as possible (she even helped me get back into the flat when I accidentally locked myself out during the first week!) She was always approachable and liaised several times with my landlord regarding my questions and concerns, making sure that she came back to me quickly on the issues I needed to raise. One of the best experiences I’ve ever had with a lettings agent.”
“I moved into my current property in October and Leana made the whole process very easy. Goodknight have a great vetting process to ensure the right fit for both tenants & landlords and I’m very happy in my new home. If any issue arrises Leana is very responsive & happy to help. Highly recommend the service.”
“Leana from Goodknight Property Management recently facilitated our move to our new rented property. She liaised between us and the landlords which made the whole process smooth and easy. She was polite and professional at all times, and able to offer guidance and answer questions promptly when needed.
I would highly recommend Leana to anyone in need of property management.”
“If anyone one is looking for a professional property agent that goes the extra mile, then look no further.
Leana from Goodnight properties is absolutely amazing ,she helped us find the perfect home to rent and has been very supportive throughout the whole process.”
“Goodknight Property Management is an extremely professional and attentive service.
When choosing a property to rent Leana was available and answered every question and query I had.
Since moving in the service has been exceptional, any issues are dealt with in a timely manner. Even the outlandish questions of getting a table and chairs for the summer was not scoffed at.
A week later and me and our housemates are sat with a beautiful set enjoying the bank holiday weather together.
10/10 would recommend!”
“Very good communication throughout the tenancy. I would recommend to any prospective tenant.”
“Goodnight property management were an extremely friendly and efficient company to deal with when moving into my new property. Their professionalism resulted in a stress free and smooth move.”
“Leana manages a number of our buy to let properties and does a fantastic job. Goodknight are extremely professional and offer a completely hassle free service ensuring we pass on the quality service to our tenants. I would strongly recommend Leana and Goodknight Property Management to anyone looking for a first class property management company.”
Developer/Landlord
“Goodnight Property Management found us lovely tenants and dealt with all the paperwork very quickly. Very pleased with the service and will certainly use them again.”
Landlord
“When I requested to move into the property I provided Leana with a short moving deadline. Leana was very efficient, welcoming and assisted greatly with the process. The room was even made available before my short deadline.
Leana has acted quickly upon any issue that has arisen and has created a group chat to help everyone feel welcome even before they’ve moved in.”
“The letting manager – Leana, was lovely and professional, the property I moved into was of a higher standard than a lot of other letting properties I viewed in Bournemouth. I’m very pleased with where I’m living now.”
“What a great service! Leana was so helpful throughout the entire process and made it a really easy and stress-free move! Thank you!”
“Goodknight are the gold standard of lettings agents. They’ve set me up with a nice house and solid group of housemates. Furthermore, they’re quick to reply, while ensuring the property is clean and safe.”
“I have had an entirely positive experience with Goodknight Property and Leana was professional, thorough and friendly in dealing with everything. The service provided was second to none and my property was let to happy tenants very quickly – even with Leana having to navigate Covid-19, which she did in a safe and professional way, adhering to government guidelines. Thank you Goodknight. I would absolutely use again in the future and recommend to others.”
Landlord
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